Appearance

• How to change the background of the survey?

  Does a white background color seem boring to you and you would like to put your own graphic there?In the Creation --> Appearance tab, click on (+) New, or if you already have...

• Digital accessibility in surveys - what you need to know

  A practical guide for CustomerHero usersCustomerHero supports digital accessibility in accordance with the WCAG 2.2 AA standard. The structure and layout of the survey questionn...

• Recommended background and logo sizes in the questionnaire

  To ensure your surveys look professional and aesthetic, and are pleasant for respondents to view, we recommend using the following dimensions for the background and logo:Survey ...

• How do I remove the survey's title?

  If you do not want to display the survey title to the respondent, the following tip is just for you.Go to the Creation --> Appearance tab and uncheck the Survey title checkbo...

• Can I add a progress bar to the survey?

  If you want to set a progress bar like in the picture below just go to the CREATION --> APPEARANCE tab and enable the "Progress bar" option. After making changes, select...

• How to remove asterisks from mandatory questions?

  Have you wondered what the asterisk next to the question content means?  When creating a question, we have the option to define whether it should be mandatory or not. By ch...

• How to change the inscription on the NEXT, SEND buttons?

  Do you want to personalize your survey more and insert your own text on the buttons responsible for navigating through the survey?Just click the "Options" button on a given page...

• How to download a color code for a survey theme

  If you want to create a survey in your company's colors, you can easily do this using tools available on the Internet. Examples of tools available in the browser are Colorpick&n...

• What elements of the questionnaire and thank you screen can be changed

  Remember that each of your surveys can differ from the previous one not only in questions, but also in appearance or the thank you message for completing it. The survey editor a...

• Your own logotype and colors of the questionnaire

  A professional appearance is the basis of a good survey. If you set the logo and color scheme in line with your company or brand colors, respondents will have much more trust in...

• How to change the message displayed to the user after the collection of the results has finished

  Have you already collected enough results/registrations, but you don't want the respondent to receive the message that Result collection has ended?To change a given message, go ...

• Can I change the message "Please complete the missing answers"

  Do you have mandatory questions in your survey, but you think the message "Answering this question is mandatory" might be confusing for your respondents?You can change it for a ...