The basics

• AI Answer Options

  Creating professional questionnaires takes time, and choosing the right response scale can be a challenge even for experienced researchers. We want to make this process as easy ...

• Character limit in open-ended questions

  Full control over answers: character limits in open-ended questionsIn online research, precision is crucial. Sometimes we need a short, specific phrase from the respondent, and ...

• Internal (system) name of the question

  The name we give to a question when creating a questionnaire is of key importance. A well-asked question can encourage a respondent to answer, and the way we construct it can af...

• Folder

  In order to meet your needs and suggestions, we have added a new feature – folders. Thanks to this, you will be able to easily group your surveys, tests, and widgets in a conven...

• Commenting on or deepening the answer

  This feature allows the respondent to refer to their answer, expand on it, or comment on it. Thus, apart from quantitative results, we also obtain qualitative results, providing...

• Questions addition

  This is the most important part during the creation of a survey. The platform allows adding any number of questions – and in various formats. It is worth remembering that the mo...

• Introduction to the survey

  People who create surveys usually care about having as many respondents as possible take part in the study. To make this happen, they need to be properly encouraged. Key factors...

• Testing the survey before starting it

  After constructing the questionnaire, it is worth checking it for the correct order of questions or pages, catching "typos" and other errors. It is also worth checking the conte...

• Copying the existing surveys

  If you want to create a survey based on an existing project, you can copy the survey in two ways.In the Projects tab, click the New project button.2. Then select "Create a copy"...

• How to sort the list of projects?

  If you need to sort projects in a selected order, simply go to the Projects tab and then use the sort button:You can sort projects by:name (first numbers, then from A to Z)type ...

• Thank you page after completing the survey

  A thank you is a very important element of a survey – and every survey at that. It is placed at the very end of it, demonstrating respect for the respondent and the professional...

• Changing the order of questions or pages in a survey

  Have you already created the entire questionnaire, but realized that the order of questions is not correct? In CustomerHero, you can change it – and in a very simple way. The ap...

• Adding multimedia to the content of the question

  Thanks to this feature, you will place various types of multimedia – photos, videos, or audio files in the content of the question or answer. This makes filling out the survey m...

• Copying an answer from another question

  This feature allows you to copy a question's answer set, which we have previously created in another question, into a newly created question. This speeds up the survey creation ...

• Is it possible to change the questions from obligatory to non-obligatory?

  When changing whether a question should be mandatory, we must go into the question editing:using the Edit button,  and then in the Additional options, you must uncheck the ...

• How to split a long survey into pages?

  We have created a survey, it is practically ready, but it turned out that we have 30 questions on a page (Webankieta specialists recommend 6-7 questions per page) and we are afr...

• Adding pages and dividing the survey into pages

  If you want to create conditional transitions between pages or if you want to increase the attractiveness of your survey by placing fewer questions on the pages, you should add ...

• Entering your own answer to the question

  It is possible to assign an additional field for typing a custom answer or expanding on it to answers in single-choice, multiple-choice, and matrix questions.Entering a custom a...

• Do I have the option to create an answer in the survey "other, specify?"

  If we want the respondent to have the possibility to enter their own answer when choosing the Other option, we must add an answer with the content Other in the question editor, ...

• Adding a new survey

  You have up to three types of questionnaires at your disposal. Each type differs primarily in its purpose. For most studies, you will need a classic survey. If you want to condu...

• How to change the title of the survey?

  Sometimes, when creating surveys, we give them working titles, but considering that the survey title is displayed to the respondent, there is a need to change the title. Th...

• Creating a survey: 18 of the most common question types

  Choose one of the 18 available types of questions:single-choice,multiple-choice (with the possibility of selecting one or more answers),matrix (single-choice, multiple-choice, o...

• How do I print the survey?

  If you intend to show the content of your survey in paper form to another person, or if the situation requires collecting results in a traditional way, in CustomerHero you can d...

• How to make a fun-to-complete questionnaire?

  You've probably often wondered what to do, how to create a questionnaire so that respondents are more willing to fill it out. So that answering questions is not tiring and the n...

• New project

  You have up to three types of projects at your disposal. Each type differs primarily in its purpose. For most studies, you will need a classic survey. If you want to conduct a k...

• Copying a page or question in the survey

  This option allows you to duplicate a selected question or page of our survey, streamlining the questionnaire creation process (there is no need to enter the same data again). T...

• Linking text or graphics in the survey

  If you want to place a link to a website under text or under a graphic in your study, you should go to the question editing. Then, after adding text, we select the advanced edit...

• Good habits in online surveys creation

  Below you will find a few tips to make your survey more respondent-friendly. Constructing a questionnaire in accordance with the recommendations of CustomerHero specialists will...

• Embedding YouTube Videos

  Have you created a new promotional video for your company? Or maybe your product just got an advertising campaign on YouTube? In such cases, it is worth checking how the audienc...