Anyone can accidentally delete a project. From the service level, there is no possibility to restore a deleted survey on your own. But don't worry – in some cases, our support team can help.

When can we restore a survey?

  • Contact us by the end of the day you deleted the survey – only then is it possible to recover the project.

  • Unfortunately, after this deadline (the next business day and later), restoring the project will no longer be possible.

How to submit a request to restore a survey?

  1. Contact us during our support business hours:

  2. In your request, provide:

    • the account email address you are using,

    • the title of the survey you want to recover.

  3. Our team will confirm the possibility of restoration and recreate the project on your account.

Important information

  • Restoration is only possible on the day the survey was deleted.

  • We do not have the ability to recreate the project after this time has passed.

How to avoid accidental survey deletion?

  • Work on a copy of the survey – before making major changes, you can create a duplicate of the project to have a safe backup version.

  • Be careful with the "Delete" button – make sure you are deleting the right survey, especially if you have several with similar names.

  • Give projects clear names – this will help you quickly identify them and reduce the risk of a mistake.